Shipping & Returns

SHIPPING

Orders are processed within 24-36 hours of receiving payment and verification. Be aware that email orders are fulfilled based on availability at the time the email is checked.  All orders will receive an email confirming its shipment, as well as a tracking number. All orders are subjected to undergo evaluation by our fraud detection services. If your payment is declined, your order will be cancelled and you will be issued a full refund.
*Please note: We cannot guarantee your product if the payment is not approved.*
The buyer assumes all responsibilities of claims made with the shipping carrier. We cannot and will not change or intercept a package to alter the delivery. We are not responsible for any lost, stolen, or damaged shipments. We will only ship to address provided at checkout.
 
Estimated Shipping Times:
Domestic and International - 3-5 Business Days once tracking is sent.

DOMESTIC SHIPPING
Shipping and handling rates for domestic orders are calculated upon checkout.
Prices may decrease or increase depending on products or quantity being purchased.
Express shipping for will cost $35 or more.
Please contact us for Overnight Shipping Costs - 917-965-2500

INTERNATIONAL SHIPPING

*New Balance products are not available for international shipment*
International orders are shipped via USPS.
If shipment is returned, we will not refund original shipping or cover any reshipment costs.
NOTE: Extra Butter is not responsible for any duty or customs incurred when placing international orders. Please take this into consideration prior to making purchases.

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ORDERS/RETURNS

Our Extra Butter policy allows for order cancellations and returns on footwear, clothing and accessories up to 14 days from the original purchase date for online credit only or exchange.

NO REFUNDS

If you are eligible for a return, please contact orders@extrabutterny.com or 917-965-2500 for return instructions.

Draw releases, Limited releases, home goods, socks, under garments and publications are all FINAL sale and CANNOT be returned or exchanged. This includes our collaborations and other brand-to-brand collaborations.

All sale items are final purchase and are not eligible for returns or exchanges.

Extra Butter does NOT cover return shipping. Returned products cannot be worn, altered or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable. In the event you were shipped the wrong item or size or a defective product, please contact us immediately.

Items sent back without a return authorization will be denied. For any cancellation requests or returns extended as a courtesy outside of our terms, or are returned with no authorization,  a restocking fee will apply (15% Restock fee for cancellation or return with no authorization). We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

Please note our online return policy applies ONLY to orders placed on shop.extrabutterny.com
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DRAW ENTRIES

Enter the Draw for the chance to purchase a limited shoe!
For further info regarding releases please follow us on Instagram at @extrabutter

Draw Rules:
  • You cannot cancel or edit a raffle entry.
  • If you win, you will not be able to cancel or edit your order.
  • All Draw sales are final and are not eligible for returns or exchanges.
  • If your bank declines payment attempts, we will not be able to select you as a winner.
  • If you pick 'In-Store Pick Up', you will pay for your order at the stated location. Failure to pick up for in-store draws will lead to disqualification from future draws. ID matching the information provided will be needed to pick up and pay for your order. Payment information is needed to complete an entry to stop duplicate entries and prevent entry "bots"
If you pick online, By entering the draw, you understand that if you win the draw, the item will be dispatched and will be automatically charged. All Sales are final. Cancellation requests will lead to being banned from winning future raffles.